Privacy Policy

Last Updated: April 9, 2026

Coffeen Group AI ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website coffeengroupai.com or use our AI missed-call-text-back service (the "Service").

1. Information We Collect

Information you provide directly:

• Name, email address, phone number, and business information when you sign up for a free trial or become a customer

• Billing and payment information when you purchase our Service

• Communications you send us via email, SMS, or our website forms

Information collected automatically:

• Usage data including how you interact with our website and Service

• Device and browser information (IP address, browser type, operating system)

• Cookies and similar tracking technologies

Information from our business customers' end-users:

• When you are an end-customer who calls a business using our Service, we process your phone number and the SMS conversation contents to provide the missed-call-text-back functionality on behalf of our business customer. We process this information as a service provider to the business you contacted.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service

• Process transactions and send transactional communications

• Send SMS messages related to your account, trial, service updates, and customer support

• Respond to your inquiries and provide customer support

• Improve our Service and develop new features

• Comply with legal obligations

• Prevent fraud and abuse

3. SMS Messaging

By providing your phone number, you consent to receive SMS messages from Coffeen Group AI related to your account, free trial, customer support, and service updates. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for assistance. We do not sell or share your phone number with third parties for marketing purposes.

4. How We Share Your Information

We do not sell your personal information. We may share information in the following limited circumstances:

• Service providers: With vendors who help us operate our Service (payment processors, hosting providers, SMS delivery providers like Twilio and GoHighLevel)

• Legal requirements: When required by law, subpoena, or to protect our rights

• Business transfers: In connection with a merger, acquisition, or sale of assets

• With your consent: When you explicitly authorize sharing

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your information at any time by contacting us.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information

• Opt out of marketing communications

• Withdraw consent at any time

To exercise these rights, contact us at [email protected].

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a new "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Coffeen Group AI 5623 Artesia Lake Ct, Las Vegas, NV 89118 Email: [email protected] Phone: (575) 640-4656